SA SAUDI ARABIA
Service Level Commitment

At K® Kenzie SAUDI GULF HOSTiNG we endeavour to provide the best possible service experience to all of our customers across the globe, to this end we provide several methods of communicating with us including telephone, ticketing, email, and live chat.

• We will acknowledge receipt of all customer communications, requests, or complaints within 5 working days of receipt.
• For technical support requests, our technical Crew will endeavour to correct the issue within 1 working day but however, some complex issues may take longer for our engineers and Crew to solving the issues, where an issue may take longer than expected, our Crew will keep you updated via our ticketing system or phone call.
• For billing issues, we will endeavour to correct the issue within 3 working days, where an issue may take longer than expected to correct, we will keep you update via our ticketing system.
• For complaints and escalations please see our complaints procedure located here https://www.kgulfhosting.com.sa/terms-and-conditions.html

K® Kenzie of SAUDI GULF HOSTiNG ("we" or "us") is a company registered in the Kingdom of Saudi Arabia under company registration number: 4030399976. Our registered office address is 4360 Prince Mohammed Bin Abdulaziz Street, Al-Rehab, Jeddah 23345, Saudi Arabia.

If you would like to get in touch with us, please write to us at the address above or by calling +966 122 889 799 or by calling our legal departments on +966 122 889 899 Alternatively, please e-mail us at feedback@kgulfhosting.com.sa or legal@kgulfhosting.com.sa. The FiBERLOGiX SAUDI GULF™ is the Kingdom of Saudi Arabia’s largest employee-owned business and parent company of 5 cherished technology brands – K® Kenzie of SAUDI GULF HOSTiNG, APPQiK IT Solutions and Technology SAUDI GULF, NiNO® Multi Service Vendor and UNOGROUP™ which are owned in Trust by Saudi Arabian Partners and 3000 contractors and employees worldwide.