Complaints Procedure

If you are unhappy with any of our products and services please raise a ticket via our Crew helpdesk located within your client area and an appropriate complaints manager/ manageres will address your issue in satisfactory manor and outcome; however if you feel that you have not received a satisfactory response from our Complaint Crew support or our customer care Crew teams, you may send your complaint in writing to the following address:

 Customer Care Departments
  K® Kenzie of SAUDI GULF HOSTiNG LTD
 7 4360 Prince Mohammed Bin Abdilaziz Street, 
  Al Rehab, Jeddah 23453,
  Kingdom of Saudi Arabia

Please include the following information in any correspondence:

• Your full name
• Your full address
• Your company name (if applicable)
• Contact phone number (including country code)
• Your account reference number (if applicable)
• Any ticket reference numbers associated to your complaint (if applicable)

We will acknowledge your complaint within five working days from receipt and provide a full response within 21 working days. We will make every attempt to bring the complaint to a satisfactory conclusion within the first 5 working days Sunday to Thursday, however resolution time may be significantly longer in some cases if the issue is particularly complex and it needs high-level of authority involvement.